Attached files are showing up 404 not found error.

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    prosegovinos
    Asked on April 09, 2019 at 06:18 PM
    There was an error in one of my form's subscriptions. The two attachments that I have asked for a candidate have only been attached but are not available. Forgot to sync with Google Drive. I need to retrieve these files or I will have to ask the candidate to re-enroll, which is inconvenient.
    Screenshot
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    Kevin_G
    Answered on April 09, 2019 at 07:35 PM

    Apologies for the inconveniences this may have caused. 

    I have checked on our end and cannot find the files on our servers. This will be reported to our second level so our developers can have a look on this. 

    We will keep you updated via this thread. 

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    Kevin_G
    Answered on April 09, 2019 at 07:36 PM

    Also, let us know if you have shared the direct URL to your users or if they are submitting it using an embedded version.