Not receiving submitted forms.

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    Meredith71
    Asked on April 09, 2019 at 06:55 PM

    Hi, I had clients submit forms today and I have not received them. I filled out my form for a test run and did not receive that one either. Is something hint wrong with my account? 

     

    Thanks,

    Meredith

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    Jed_C
    Answered on April 09, 2019 at 08:03 PM

    Are you referring to this form http://www.jotform.us/form/71986534521159? That's the only form that has a submissions. Your other form doesn't have any.

    I checked your submission history on that form and found that the last submission was January 24, 2019. There's no April 2019 submissions yet.

    If you are referring to a different form, would you mind sharing the form URL to us so we can check.

    Looking forward for your response. 

  • Profile Image
    Meredith71
    Answered on April 09, 2019 at 08:43 PM
    Hi Jed,
    That is the form I was talking about. I even submitted it today and did not receive it. I copied a link I had from an older email to send to clients. It has worked that way in the past. Could that have caused the problem?
    Thanks
    Sent from my iPad
    ...
  • Profile Image
    Jed_C
    Answered on April 09, 2019 at 09:52 PM

    Please share the link you copied from an old email so we can verify if the form URL is the same.

    You might be using / sharing a different URL that is why it is not registering in the URL I've shared in my previous message.

    Looking forward for your response. 

  • Profile Image
    Meredith71
    Answered on April 09, 2019 at 11:43 PM
    Hi Jed,
    Somehow I used an old link that was from a form I used to make mine. It was from the owner of my company. She may have gotten my submissions. I resent the link you sent and tested it and have already received one submission from a client.
    Thank you!
    Sent from my iPad
    ...
  • Profile Image
    BJoanna
    Answered on April 10, 2019 at 03:10 AM

    We are glad to hear that the issue is resolved. Feel free to contact us if you have any other issues or questions.