not receiving notification emails

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    mhometeam
    Asked on April 09, 2019 at 10:19 PM

    Hi there, I still am not receiving all my forms that are submitted. Please help. Thank you. 

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    Richie_P
    Answered on April 10, 2019 at 01:13 AM

    We are sorry for the inconvenience this may have caused.

    May we know if you have white listed our IP addresses and domains?

    Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    I have checked the mail logs and see that notification emails are sent.

    Can you please share to us a submission in which your did not receive any notification email?

    Looking forward for your response.