Query on taking photographs through my browser

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    Asked on April 10, 2019 at 01:51 AM

    I am struggling to enable the option "Take photo" on my browser.

    As you can see, in my form "The foam room" there is a "Take photo" option available for every question. I created this from one of the widgets on the left. However, after publishing the form, when I click on this option on my mobile browser or desktop, just a blank screen opens up, with no further responses.

    How can I use this to access my phone or laptop camera? I checked the settings on my android phone and could not find any blocked option.

    Also, can I use one button which will give the option to either "click a photo" or "Upload a photo" based on the user's preference?

  • Profile Image
    Answered on April 10, 2019 at 04:31 AM

    I tested your form but I wasn't able to replicate this issue.

    Make sure that that access to your camera is allowed in your Browser (you should be prompted for that).

    Also, please try a different browser(s) and see if the issue persists.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Answered on April 10, 2019 at 03:40 PM

    As mentioned, still unable to access the camera through the laptop browser. I am using google chrome browser, and the Camera is set as "As before accessing" under Chrome settings. Tried the same on phone as well, with the same result.1554925135Jotform 2.PNG

  • Profile Image
    Answered on April 10, 2019 at 05:33 PM

    I tested the form on my laptop and Android phone using the google chrome browser. However, I was not able to replicate the issue you mentioned.

    Please make sure you are using secured URL of your form.

    https://www.jotform.com/90873871859375 < Please click this link and see if you can access the camera now.