- ARAGAsked on February 13, 2013 at 04:33 AM
Got message saying creditcard expired try to us the link to change payment method, but link gives blank screen!!
- JotForm SupportWelvinAnswered on February 13, 2013 at 07:58 AM
Since you are paying your subscrition to us via Plimus, guide on changing billing information can be found on this thread:
- ARAGAnswered on February 13, 2013 at 08:04 AM
Plimus cancelled my account, so in my plimus account there is no jotform product anymore. They removed it. I called them and they've sent a request to you (=jotform) to re-activate my account again.
As long this is not done i will not be able to update my payment info. So please reactivate my account so i can update the payment info.
- JotForm SupportWelvinAnswered on February 13, 2013 at 08:08 AM
I have reactivated it again, please kindly update immediately to avoid cancellation a day after.
- JotForm SupportWelvinAnswered on February 13, 2013 at 08:09 AM
Update us once updating CC Information is done so we can update our record from a separate database.