What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Change payment method does not work!!!

    Asked by ARAG on February 13, 2013 at 04:33 AM

    Got message saying creditcard expired try to us the link to change payment method, but link gives blank screen!!

    Please FIX!!!

     

  • Profile Image
    JotForm Support

    Answered by Welvin on February 13, 2013 at 07:58 AM

    Hi,

    Since you are paying your subscrition to us via Plimus, guide on changing billing information can be found on this thread:

    http://www.jotform.com/answers/139648-how-do-I-update-my-payment-method-billing-info-Plimus-only-

    Thanks

  • Profile Image

    Answered by ARAG on February 13, 2013 at 08:04 AM

    Plimus cancelled my account, so in my plimus account there is no jotform product anymore. They removed it. I called them and they've sent a request to you (=jotform) to re-activate my account again.

    As long this is not done i will not be able to update my payment info. So please reactivate my account so i can update the payment info.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 13, 2013 at 08:08 AM

    I have reactivated it again, please kindly update immediately to avoid cancellation a day after.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on February 13, 2013 at 08:09 AM

    Update us once updating CC Information is done so we can update our record from a separate database.

    Thanks