Change payment method does not work!!!

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    ARAG
    Asked on February 13, 2013 at 04:33 AM

    Got message saying creditcard expired try to us the link to change payment method, but link gives blank screen!!

    Please FIX!!!

     

  • Profile Image
    Welvin
    Answered on February 13, 2013 at 07:58 AM

    Hi,

    Since you are paying your subscrition to us via Plimus, guide on changing billing information can be found on this thread:

    http://www.jotform.com/answers/139648-how-do-I-update-my-payment-method-billing-info-Plimus-only-

    Thanks

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    ARAG
    Answered on February 13, 2013 at 08:04 AM

    Plimus cancelled my account, so in my plimus account there is no jotform product anymore. They removed it. I called them and they've sent a request to you (=jotform) to re-activate my account again.

    As long this is not done i will not be able to update my payment info. So please reactivate my account so i can update the payment info.

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    Welvin
    Answered on February 13, 2013 at 08:08 AM

    I have reactivated it again, please kindly update immediately to avoid cancellation a day after.

    Thanks

  • Profile Image
    Welvin
    Answered on February 13, 2013 at 08:09 AM

    Update us once updating CC Information is done so we can update our record from a separate database.

    Thanks