PDF Editor: form freezes

  • Profile Image
    oliverdamian777
    Asked on April 10, 2019 at 09:29 AM

    Hallo JotForm Support.

    I invest about 5 Hours in your free product.

    The Online from creator is great.

    I need to make a few pages long form for my non-profit organization which will make our live easier.

    After i try to edit it in PDF creator it’s just frizzes :-( 

    I figured out I need to add pages then it works for a while but not anymore.

    I copied every working version to try and error but now all copies are damaged and I need to start over.

    Do you have any idea how can I can fix it without my hair turning gray:-(?

    Kind regards

    Damian

  • Profile Image
    Welvin
    Answered on April 10, 2019 at 11:41 AM

    Unfortunately, I can replicate this with your PDF form. How about if I will delete the current PDF and create a new one in the given form? Although the page freezes up, I can go to the settings tab and delete the PDF from there. We can create a ticket if this method does not work. 

  • Profile Image
    oliverdamian777
    Answered on April 10, 2019 at 02:03 PM

    Hallo Welvin,

     

    it doesn’t work :-(

    Can your somehow fix the problem?

    My form did work once and I made a working copy of it.

    Now both of my copies are useless.

     

     

    THX

     

  • Profile Image
    denis_calin
    Answered on April 10, 2019 at 03:58 PM

    Hi @oliverdamian777!

    I apologize for the inconvenience. I am able to replicate your issue as well. I will escalate this to our developers so that we can fix your forms! You will be updated via this thread.

    In the meantime, can you please see if the issue persists in a different browser?

    Please let me know if you have any other questions. Thank you and have a great day!

  • Profile Image
    janberk
    Answered on April 24, 2019 at 09:20 AM

    We're sorry for the inconveniences and late response. It should be fixed now.

    If you have further issues please let us know.