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  • Profile Image

    jotform.us: form can't be submitted, it stays on "please wait.." then displays database query error codes

    Asked by thewsos on February 13, 2013 at 07:09 AM

    When a new submission is entered, I am being notified by email of the action but my online "submissions" is not updating.

    I am also not able to download the excel or csv file.

    I'm prompted that is is saving but it never goes any further.

    Also the submit button on my page seems to take forever while the it just says "please wait"

    (a number of minutes actually...)

     

    Thanks,

     

    Phil

    Page URL:
    http://thewsos.com/page/Signup

    Submissions table not updating email excel CSV
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 13, 2013 at 09:35 AM

    Hi Phil,

    Thanks for reporting. I was able to replicate the problem on my end. I'll forward this to our dev team for investigation. You will be informed here once it is fixed.

    We are truly sorry for the inconveniences caused.

  • Profile Image

    Answered by lukensinstitute on February 13, 2013 at 09:43 AM

    Hi Elton,

    I'm having a similar issue. After the please wait, I get the following query error.

    "Error on query: INSERT INTO `answers` (`form_id`, `submission_id`, `question_id`, `value`) VALUES(xxxxxxxxxxxx, 'xxxxxxxxxxxxxxx', 1, 'test')<br>Error returned:Query execution was interrupted<hr>"

    "Details: File: /www/v3/builds/dac7da37874fbc300caf003e13b6f37e6f0efe95/lib/classes/DB.php Line: 369"

    I have removed the form for now, until the issue is resolved.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 13, 2013 at 09:49 AM

    @lukensinstitute

    Sorry about that and we apologize for the inconveiences caused. The problem has been forwarded to our dev team already.  We'll update you on this thread once it's fixed. 

    Thank you for your patience.

  • Profile Image

    Answered by thewsos on February 14, 2013 at 09:24 AM
    what is the eta?
    this site is "live" and if someone tries to submit a registration, in
    essence, it doesn't go through and i lose the registration...
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 14, 2013 at 01:42 PM

    Hi there, 

    This issue should have been resolved.

    Can you please let us know if you are still experiencing issues?

    I was able to submit a test form.  Did you receive the test?

  • Profile Image

    Answered by ethicalfashionforum on June 10, 2014 at 02:21 PM

    Hi I am having the same ongoing error on a form that needs to be live on the site. cloned it, deleted cookies, cleared cache, tried lternative options, continually receive the error "Form Id does not match".

    Also receiving message on save: Jotform - Easiest Form Builder

     

     

    ethicalfashionforum

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    Upload space

    4.67GB of 10GB used

    Payment submissions

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    Secure SSL submissions

    4 of 1000 used

    Increase Your Limits For Free!

    MY FORMS

    FORM TEMPLATES

    PLUGINS ▼

    SUPPORT ▼

    PRICING

     

     

     

    Clone of SOURCE Summit Delegate Registration ∗

    Saved

    Preview

    Undo

    Redo  

     

    HTML

    Form StyleSetup & EmbedProperties: Join source and receive 60% off ticket prices pl... 

    Form Tools

    Heading

    Text

    Text Box

    Text Area

    Drop Down

    Radio Button

    Check Box

    Image

    File Upload

    Submit Button

    Quick Tools

    Survey Tools

    Payment Tools

    Widgets

     

     

    SOURCE Summit Delegate Registration

    Join source and receive 60% off ticket prices plus 12 months access to hundreds of articles and resources on SOURCE, designed to enable better business success.

     

    - Choose "ACCESS Membership + Members Day Delegate Ticket".

     

    Edit HTMLPropsX

    Please enter your membership account name:

     

    NB - Conferences that take place in the UK are liable for UK VAT as they are classified under VAT legislation as ‘services supplied where performed’ and therefore VAT of the country hosting the conference must be charged. Overseas delegates must pay the VAT charged on their invoice initially but can potentially reclaim this back from the UK VAT office. 

     

    BackNext

    Delegate Registration: 

    First Name:*

     

    Last Name:*

     

    Role / job title:*

     

    Email:*

     

    Company / Organisation:*

     

    Phone Number*

     -

    Area Code

     

    Phone Number

    Country:*

     

    Masterclass and Forum Registration

     

    This year, our afternoon sessions include workshops tailored to large business needs, and masterclasses with a small business angle. The 3D P&L Catalyst is relevant to all. 

     

    Please select your preferred masterclass / forum. 

    Masterclass & forum registration 1:*

    Masterclass 1 - Sustainable Fashion Business Success

    Masterclass 2 - Sustainable Production - Getting it Right

    3D Profit and Loss - Catalyst

    Workshop 1 – Sharing Supply Chain Best Practice

    Masterclass & forum registration 2:*

    Repeat of Masterclass 1 - Sustainable Fashion Business Success

    Repeat of Masterclass 2 - Sustainable Production - Getting it Right

    Repeat of 3D Profit and Loss - Catalyst

    Workshop 2 - Sustainability Strategies by Fashion Industry Leaders

    Delegate Registration 2: 

    First Name:*

     

    Last Name:*

     

    Role / job title:*

     

    Email:*

     

    Company / Organisation:*

     

    Masterclass & forum registration 1:*

    Masterclass 1 - Sustainable Fashion Business Success

    Masterclass 2 - Sustainable Production - Getting it Right

    3D Profit and Loss - Catalyst

    Workshop 1 – Sharing Supply Chain Best Practice

    Masterclass & forum registration 2:*

    Repeat of Masterclass 1 - Sustainable Fashion Business Success

    Repeat of Masterclass 2 - Sustainable Production - Getting it Right

    Repeat of 3D Profit and Loss - Catalyst

    Workshop 2 - Sustainability Strategies by Fashion Industry Leaders

    Delegate Registration 3: 

    First Name:*

     

    Last Name:*

     

    Role / job title:*

     

    Email:*

     

    Company / Organisation:*

     

    Masterclass & forum registration 1:*

    Masterclass 1 - Sustainable Fashion Business Success

    Masterclass 2 - Sustainable Production - Getting it Right

    3D Profit and Loss - Catalyst

    Workshop 1 – Sharing Supply Chain Best Practice

    Masterclass & forum registration 2:*

    Repeat of Masterclass 1 - Sustainable Fashion Business Success

    Repeat of Masterclass 2 - Sustainable Production - Getting it Right

    Repeat of 3D Profit and Loss - Catalyst

    Workshop 2 - Sustainability Strategies by Fashion Industry Leaders

    Delegate Registration 4: 

    First Name:*

     

    Last Name:*

     

    Role / job title:*

     

    Email:*

     

    Company / Organisation:*

     

    Masterclass & forum registration 1:*

    Masterclass 1 - Sustainable Fashion Business Success

    Masterclass 2 - Sustainable Production - Getting it Right

    3D Profit and Loss - Catalyst

    Workshop 1 – Sharing Supply Chain Best Practice

    Masterclass & forum registration 2:*

    Repeat of Masterclass 1 - Sustainable Fashion Business Success

    Repeat of Masterclass 2 - Sustainable Production - Getting it Right

    Repeat of 3D Profit and Loss - Catalyst

    Workshop 2 - Sustainability Strategies by Fashion Industry Leaders

    Delegate Registration 5: 

    First Name:*

     

    Last Name:*

     

    Role / job title:*

     

    Company / Organisation:*

     

    Email:*

     

    Masterclass & forum registration 1:*

    Masterclass 1 - Sustainable Fashion Business Success

    Masterclass 2 - Sustainable Production - Getting it Right

    3D Profit and Loss - Catalyst

    Workshop 1 – Sharing Supply Chain Best Practice

    Masterclass & forum registration 2:*

    Repeat of Masterclass 1 - Sustainable Fashion Business Success

    Repeat of Masterclass 2 - Sustainable Production - Getting it Right

    Repeat of 3D Profit and Loss - Catalyst

    Workshop 2 - Sustainability Strategies by Fashion Industry Leaders

    Click to edit this text... 

    BackNext

    Additional Information

    Select the category that best applies to your business:*

    Fashion Brand

    Multi Brand Shop

    Media

    Organisation / NGO / Academic

    Supplier

     

    Please indicate your approximate business size:*

    From start up to £100,000

    Over £100,000 - 1 million

    Over £1 million - 5 million

    Over £5 million - 50 million

    50 million +

    Food allergies or dietary requirements?*

    Yes

    No

    Please give details:*

     

    Access / disability requirements?*

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    No

    Please give details:*

     

    BackNext

    Submit & continue

    The SOURCE aims to facilitate connections across the fashion sector. Would you like to share your details with other delegates (name, role, email)?

     

    Please indicate:*

    Yes

    No

    Interested in learning more about what we do?*

    Please send me some more information about becoming a member.

    Please give me a call to discuss.

    I am already a member / informed.

    I understand that there will be filming at the event in which attendees may be featured.*

    Yes

    Keep me up to date with the latest developments, training materials and news from SOURCE:

    Yes, subscribe me to this newsletter.

    Terms and conditions of sale.

     

    *

    I have read and accept the terms and conditions.

    Order reference

     

     This field will not be seen on the form

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    Error on save

    Error on query: INSERT INTO `question_properties` (`form_id`, `question_id`, `prop`, `value`) VALUES (41605633523954, 1, 'text', 'SOURCE Summit Delegate Registration'), (41605633523954, 1, 'headerType', 'Default'), (41605633523954, 1, 'name', 'clickTo'), (41605633523954, 1, 'order', '1'), (41605633523954, 1, 'qid', '1'), (41605633523954, 1, 'type', 'control_head'), (41605633523954, 3, 'text', '

    Join source and receive 60% off ticket prices plus 12 months access to hundreds of articles and resources on SOURCE, designed to enable better business success.

     

    \n

    - Choose \"ACCESS Membership + Members Day Delegate Ticket\".

     

    '), (41605633523954, 3, 'name', 'doubleclickTo'), (41605633523954, 3, 'order', '2'), (41605633523954, 3, 'qid', '3'), (41605633523954, 3, 'type', 'control_text'), (41605633523954, 69, 'text', 'Please enter your membership account name:'), (41605633523954, 69, 'labelAlign', 'Auto'), (41605633523954, 69, 'required', 'No'), (41605633523954, 69, 'size', '20'), (41605633523954, 69, 'validation', 'None'), (41605633523954, 69, 'hint', ' '), (41605633523954, 69, 'readonly', 'No'), (41605633523954, 69, 'name', 'pleaseEnter'), (41605633523954, 69, 'order', '3'), (41605633523954, 69, 'qid', '69'), (41605633523954, 69, 'type', 'control_textbox'), (41605633523954, 72, 'text', '

    NB - Conferences that take place in the UK are liable for UK VAT as they are classified under VAT legislation as ‘services supplied where performed’ and therefore VAT of the country hosting the conference must be charged. Overseas delegates must pay the VAT charged on their invoice initially but can potentially reclaim this back from the UK VAT office. 

     

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    Masterclass and Forum Registration

    \n

     

    \n

    This year, our afternoon sessions include workshops tailored to large business needs, and masterclasses with a small business angle. The 3D P&L Catalyst is relevant to all. 

    \n

     

    \n

    Please select your preferred masterclass / forum. 

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    The SOURCE aims to facilitate connections across the fashion sector. Would you like to share your details with other delegates (name, role, email)?

     

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    Terms and conditions of sale.

     

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    Error returned:Duplicate entry '41605633523954-1-text' for key 'PRIMARY'

    OK

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 10, 2014 at 03:50 PM

    @Ethicalfashionforum,

    We will update your thread as soon as possible. Thank you.