PayPal Pro Payments on form

  • 2screationsllc
    Asked on April 10, 2019 at 11:32 AM

    My PayPal Pro isn't working on my form. Customers are allow to move past the page and not able to submit payment information and successful submit. I put in all the necessary information to link.

    Jotform Thread 1788728 Screenshot
  • denis_calin Jotform Support
    Replied on April 10, 2019 at 1:10 PM

    Hi @2screationsllc!

    The most likely cause for the PCI :: Security error message is that your API credentials were entered incorrectly. I have cloned your form and can see that you are using regular PayPal integration, instead of the PayPal Pro.

    1554916027Screen Shot 2019 04 10 at 10 Screenshot 10


    If you have a PayPal Pro account, please use the PayPal Pro integration and enter your API credentials:

    1554916177Screen Shot 2019 04 10 at 10 Screenshot 21

    Please let me know if you have any other questions. Thank you and have a great day!

  • 2screationsllc
    Replied on April 10, 2019 at 1:43 PM
    Thank you for your response. I changed to regular PayPal due tge Pro not
    working I even copied and paste the information from PayPal still a no go.
    Best Regards,
    Amanda Abernathy
    Owner/Operator
    2 Sweet Creations LLC
    (908)468-9925
    2SCreationsllc@gmail.com
    ...
  • Mike
    Replied on April 10, 2019 at 3:06 PM

    I have tried to submit a test entry and I was redirected to the PayPal checkout page.

    PayPal Pro Payments on form Image 1 Screenshot 20

    The integration seems to be working properly.

    Please let us know if you need any further assistance.