What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Account

    Asked by TechieBloke on February 13, 2013 at 07:44 AM

    Hello,

    I cannot visit the My Account page without it asking me to login, when I try to login it tells me I have the wrong username or password, I am already logged in before I click the link, could you please tell me why this is?

     

    Thanks
    James

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    Answered by jefreylandicho on February 13, 2013 at 07:59 AM

    We apologize for any inconvenience this may have caused. Can you please try clearing your browser cache and cookies.

    If the problem still persist, please let me know and we can look at the next possible solutions. 

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    Answered by TechieBloke on February 14, 2013 at 09:24 AM
    I have tried this in 3 different browsers, I still have the same issue.

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    JotForm Support

    Answered by NeilVicente on February 14, 2013 at 12:12 PM

    @TechieBloke

    May I ask which JotForm domain you are currently logged in? Can you please try the link below and see if it changes anything?

    http://www.jotform.com/myaccount/

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    Answered by TechieBloke on February 15, 2013 at 04:17 AM
    I was using jotformeu.com but I get the same issue on this domain too, I know the password is correct because I can login with it to use my forms

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    JotForm Support

    Answered by EltonCris on February 15, 2013 at 06:27 AM

    @TechieBloke

    When you go to your account page, what is the URL address displayed on your browser? I have tried logging to to different JotForm domains and visits my account page but I couldn't replicate the problem.

    Also, would you please try to,

    1. Clear your browser's cache

    2. Login your account to the following pages.

    http://www.jotformeu.com/login

    http://www.jotform.com/login

    Let us know if this doesn't help. Thanks!