What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving the forms that employees are submitting

    Asked by wayndres on February 13, 2013 at 07:44 AM

    Employees are completing the 2 forms that I set up in cbmedicaldept.com and I am not receiving them in jotform

    can you let me know what might be the problem.  thank you very much   Brennan McGahagan  Brennan.Mcgahagan@grace.com

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    Answered by jefreylandicho on February 13, 2013 at 07:57 AM

    We apologize for any inconvenience this may have caused. 

    Can you please try to do the following?

    1. Clone the form and use the clone form instead.

    2. Embed the form using IFRAME

    3. Clear your browser cache and cookies

     

    If the problem still persist, please let me know and we can look at the next possible solutions. 

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    Answered by wayndres on February 14, 2013 at 09:24 AM
    Your site is very slow and giving a memory error on every computer we use after clicking submission button on the form and choosing an edit function on your form editor.

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    JotForm Support

    Answered by jonathan on February 14, 2013 at 12:20 PM

    Hi,

    This site http://www.cbmedicaldept.com is password protected, so I could not see the form.

    However, I checked the possible form involved  https://www.jotform.com/21654508106146

    and I noted that the sender name on the email notification is not properly setup.

    Please review this guide -How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues and apply the applicable suggestions mentioned.

    If possible, use also the embed method suggested my colleague previously.

     

    "Your site is very slow and giving a memory error on every computer we use after clicking submission button on the form and choosing an edit function on your form editor. "

    I am sorry, but I could not experience this slowdown issue on my end. And there is also no current downtime in JotForm that can be causing slow down issue on your end.

    Please inform us if you require further assistance.

    Thanks.