error when using credit card

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    jzamudio34
    Asked on April 10, 2019 at 12:09 PM

    I get error attached to this when i make payment with credit card, paypal works great but not credit card.1554912564error1.jpg

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    stevenmarshall
    Answered on April 10, 2019 at 02:01 PM

    Hello @jzamudio34,

    The problem is most likely related to your PayPal Pro merchant account configuration.

    You can check the error code information on this page:

    10500  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when you have not agreed to the billing agreement.

    10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when the billing agreement is disabled or inactive.

    Please make sure that your PayPal account is ready to accept PayPal Payment Pro transactions. You might consider contacting PayPal Support to get the assistance in this case. 

    For Paypal Pro, please check the following guides:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    http://www.jotform.com/help/284-How-to-Obtain-PayPal-API-Credentials



    Please let me know if you have any other questions or would like any more help!

    Thank you very much and have a great day!