Unable to upgrade

  • flave881
    Asked on April 10, 2019 at 12:32 PM

    Hi, are you having problems to process the payments for uograding plans?


    i´ve been trying to make an uprgrade to bronze program but it says it can make it, i called my bank and they say everything is ok with the card.


    Any idea?

  • David JotForm Support
    Replied on April 10, 2019 at 1:53 PM

    There aren't currently any issues with upgrades.  If you know which subscription you are looking for, we can provide a link for one of our alternate payment processors.  Let us know which subscription and what duration (monthly, yearly, 2 year) and we will follow up as soon as we can.