Account Autosuspended??

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    Asked on April 10, 2019 at 01:50 PM

    Hello, I was in the middle of building a form and was logged out.

    I am trying to log back in and it says my account is Autosuspended?

    Can you assist?

    Thank you! :)

  • Profile Image
    Answered on April 10, 2019 at 02:04 PM

    The form was found on your account as suspicious of phishing activity because you're collecting user credentials.


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.