Why is my account suspended?

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    Rob Dobbins 
    Asked on April 10, 2019 at 02:27 PM

    Every second that my account is suspended, it's costing me money.

  • Profile Image
    BitiaP
    Answered on April 10, 2019 at 03:06 PM

    This form http://www.jotform.us/form/90984733769173 was found on your account and flagged as loan application scam.


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    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1789008 as your subject. We will let you know about the status of your account after a thorough review of your proofs.



  • Profile Image
    Rob Dobbins 
    Answered on April 22, 2019 at 04:43 PM
    Go ahead and delete the loan form. I want to keep my jotform account.
    Thanks,
    Rob Dobbins
    ...
  • Profile Image
    BitiaP
    Answered on April 22, 2019 at 04:58 PM

    The infringing form has been deleted and your account has been reactivated.

    If you need further assistance, feel free to contact us.

    Thank you.

  • Profile Image
    Rob Dobbins 
    Answered on April 22, 2019 at 05:43 PM
    Thank you.
    ...