Weird error in email confirmation

  • Profile Image
    scheduleengine
    Asked on April 10, 2019 at 02:50 PM

    Hi - I am getting survey results in email....and it looks like this (look right below the Getting Started header).  I assume there is some weird characters somewhere in my survey.  What is going on?

    1554922299jotform_error.png

  • Profile Image
    jonathan
    Answered on April 10, 2019 at 04:42 PM

    I checked the Autoresponder email of your form and I see the issue as well.

    1554928702zzz 2019-04-11 04.37.20.png


    You can edit the template using the editor and remove those unnecessary texts. 

    Or you can just delete the autoresponder and add a new one instead.

    Setting up an Autoresponder Email


    I also suggest checking your form Conditions.

    I found that there were multiple conditions in the form that only have error on them. You can clean the form conditions to make sure everything is optimize.

    You can fix or delete those conditions with error on them.

    1554928915zzz 2019-04-11 04.36.20.png