ReCaptcha not working for some users

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    SchlitzAudubon
    Asked on April 10, 2019 at 03:36 PM

    Hi,

    Over the past few weeks we've had 5 users tell us they got to the end of the form, but were not able to click the checkbox in the reCaptcha. I realize this isn't much information to debug with, but I thought I would check to see if this is something you've had other users experience or have a potential fix. The reCaptcha works when we test it, so it appears to be an issue for only a handful of users. 

    Thank you for looking into this.

  • Profile Image
    Kevin_G
    Answered on April 10, 2019 at 05:28 PM

    I have just tested your form and noticed it works properly, example: 

    1554931377screenshot_01.png

    We have not received similar reports and in order to further test this we need to get more information about how to replicate the issue, getting the device and browser details would help. 

    You can also ask them to share you the console report, this guide will help getting it: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    This guide will help you uploading the image to this forum thread: How to Post Screenshots to Our Support Forum 

    Attached images via email replies will not reach this thread.