How do you not have a customer support number? My account has been suspended, I have sent in the "Form" so that I can get my account unsuspended twic

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    Randy Motisko 
    Asked on April 10, 2019 at 03:44 PM

    I really wanted to use your service, but your lack of support has totally changed my mind.

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    ktyaguirre
    Answered on April 10, 2019 at 05:59 PM

    We are sorry to hear that you will leave us. Nevertheless, the last interaction with you was that you were going to change your account domain to a corporate one since that was the mandatory request in order for you to be allowed to offer loans. This is solely allowed to banking or credit union institutions which we have to verify in order for us to allow the system to clear your forms and account out of suspicious flagging. You could remain using your free domain have we received the requested proof. Which you selected it to be the change to your valid corporate email address.

    Understand that we can crossmatch the information on the website provided, we can also see what your email should be but anyone can just also take your URL and post it. The email we received was not from your corporate account. Therefore, we expected the change in order to honor the whitelist.

    Be advised that our reviewers team performs cleanups on a regular basis and accounts already flagged are subject to suspension. The system cannot wait indefinitely for a response nor can refrain from suspending an account if found in non complaince.

    We encourage our customers to follow through accordingly in order for the processes to go smoothly. We carry customer service on chat, forum and email 24/7. We would appreciate if you could send us a response with your corporate email address. If your decision is to remain using the gmail free domain on your account. This is a one time requirement for validation purposes. We will wait for your response. It is the only way to reactivate your account and whitelist a gmail free domain.