Unable to process a payment in PayPal

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    erika1nunez
    Asked on April 10, 2019 at 08:19 PM
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    roneet
    Answered on April 10, 2019 at 09:35 PM

    I believe you are referring to this Form:

    https://www.jotform.us/form/90777324343157

    May we know what issues are you experiencing while submitting your PayPal Form. On submitting the Form it successfully got redirected to the PayPal page.

    Let us know if you have further questions.

    Thanks.

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    erika1nunez
    Answered on April 10, 2019 at 09:43 PM
    Paypal is saying that it’s not processing on you guys end.
    ...
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    roneet
    Answered on April 10, 2019 at 10:54 PM

    May we know what issue are you experiencing while Form submission?

    Are you getting redirected to the PayPal page on Form submissions?

    Are you getting any error message if so could you please share the screenshot of the error?

    To post the Screenshot refer to this guide:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Have you embedded the Form on any website? If yes, then please share the URL of the Form.

    Let us know if you have further questions.

    Thanks.

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    erika1nunez
    Answered on April 10, 2019 at 11:43 PM
    Hi please see images of two transactions filled out. The payment isn’t going through.
    Sent on the go 💨
    ...
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    Welvin
    Answered on April 11, 2019 at 01:56 AM

    I'm sorry, but attachments won't appear in this support forum. You have to access this thread, use the image tool to upload.

    Guide here https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.

    You have Paypal integration in the form. If you cannot see the submissions, that means the payment fails for that particular submission. Please check your incomplete payment section.

    Guide here: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments.

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    erika1nunez
    Answered on April 11, 2019 at 11:43 AM
    please see attached screen shots, i followed the steps still not working
    do you guys have a phone customer service
    ...
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    Welvin
    Answered on April 11, 2019 at 12:57 PM

    I'm sorry, but it seems like you're having issues uploading the images in this forum thread. Please send the file instead to support@jotform.com with reference number 1789429 in the subject line. Please CC welvin@jotform.com

    I'm sorry to say, but we do not have phone support. We would be happy to help you here.