Download links from email

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    Jon
    Asked on April 11, 2019 at 12:09 AM

    Hi!

    Do I need to be logged in to Jotform to download submitted files by clicking on the notification email?

    I've set up the account, but I want to forward submissions notification emails to my team who need to access the files.

    Jon


  • Profile Image
    Kiran
    Answered on April 11, 2019 at 02:07 AM

    It is required to be logged into your JotForm account when the option 'Require login to view the uploaded files' is enabled in the Privacy section of your JotForm account settings.

    1554962787Login2ViewUploadedFiles.png

    Please check if this option is enabled and uncheck so that the files should be downloaded normally.

    Thanks!