Submissions > Accessing Uploads: Not able to download the attached documents due to "ERR_TOO_MANY_REDIRECTS" error in Chrome

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    mpo_jotform
    Asked on April 11, 2019 at 01:32 AM

    I am facing a similar problem. My form allows for uploading an attachment, but I am unable to download the attached documents due to "ERR_TOO_MANY_REDIRECTS".

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    Nik_C
    Answered on April 11, 2019 at 01:34 AM

    Could you please share the form where this issue happens as well as submission ID where the error occurs?

    We'll wait for your response.

    Thank you!

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    mpo_jotform
    Answered on April 11, 2019 at 03:49 AM

    The form is: https://www.jotform.com/submissions/80080936412957


    The submission IDs with the "ERR_TOO_MANY_REDIRECTS" error are:

    ("Full Name" column - Submission ID)

    1. RIHO ARAI – 4301968491359453802

    2. CYNTHIA BLANCHON - 4306204605222501016 

    3. ANA LUISA MARQUES - 4300182897398217172 

    4. ELOI ENRIQUE - 4290658680465067537 

    5. DAMIAN RIOBO - 4300348843611140213 

    6. FERNANDO CASTELLO - 4289133803809083800 

    7. DAUREN NURZHANOV - 4245092681962781100


    Additionally,  the submission IDs with the "404 Not Found (S3)" error are:

    ("Full Name" column - Submission ID)

    1. MARIA OVIEDO - 4144201120894938195 

    2. CARLOS CORALES - 3962777067226321152 

    3. HANS EMIL SOLLESNES - 4249301728747013103 

    4. TAKATO SUGA – 3982101974121305342

    5. FERNANDO CASTELLO – 4289133803809083800

    6. PIETRO SPINA - 4256337505719827141

    7. MANUEL RODA CUBAS – 4249129273911966911

    8. ALEXIS LAVOIE LEBEL - 4212697175687052361


    Entries that disappeared: 

    ("Full Name" column)

    1. MARIKO ISHIBASHI

    2. FABIAN SCHMIDT

    3. MICHAELA KLEER

    4. ZOLTAN ATTILA


    Please investigate this. Thank you!


  • Profile Image
    Nik_C
    Answered on April 11, 2019 at 04:16 AM

    Thank you!

    Regarding your issue with: "ERR_TOO_MANY_REDIRECTS", I will forward it to our backend team for further checking, but the issue could be related to file names that have non English characters. In the meantime, please try using FireFox it should work in that browser.

    Regarding your 404 error, I'm afraid that those files weren't uploaded properly (were corrupted or interrupted in some way), and those will have to be uploaded again.

    And about missing entries, I'm not sure how to check those, are you sure those users submitted the form?


  • Profile Image
    mpo_jotform
    Answered on April 12, 2019 at 03:30 AM

    Noted on the "ERR_TOO_MANY_REDIRECTS" error. 

    Regarding the 404 error, what happened is that some of the entries started out with the "ERR_TOO_MANY_REDIRECTS" error, and then it became the 404 error. Therefore, we are not sure if the files weren't uploaded properly for all the reported entries, or if it is something about the data storage on the backend. 

    From "Too many redirects" to "404":

    1. PIETRO SPINA - 4256337505719827141

    2. MANUEL RODA CUBAS – 4249129273911966911

    3. ALEXIS LAVOIE LEBEL - 4212697175687052361


    As to the missing entries, I apologise for this mistake. They are in a different form, but are facing the 404 error too. This is the form: https://www.jotform.com/submissions/80081162012945

    These are the submission IDs:

    1. MARIKO ISHIBASHI - 4289084957419047212

    2. FABIAN SCHMIDT - 4211117937319038461

    3. MICHAELA KLEER - 4011850280573493582

    4. ZOLTAN ATTILA - 4218940979422138963


    Kindly investigate this. Thank you!

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    diana
    Answered on April 12, 2019 at 09:06 AM

    Thank you for the detailed clarification.

    I have updated the ticket.

    You will be notified as soon as the issue is resolved.

    We really appreciate your understanding.