Can't access one of my forms

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    KingstonSummerProgram
    Asked on April 11, 2019 at 02:35 AM

    I have not been able to access one of my forms in my account.  Every time I try to open it from the menu page (list of forms), it selects the next form in the folder and opens it instead.  Even when I cloned the form and tried to open it, same thing.  The link below I could only get a link to see it by selecting "View Form"; again, no access via the Edit function directly on the form menu.  I also noticed that a change was made to the form (by viewing it with the link below) that was actually made in another form, which I find odd.

    https://form.jotform.me/80371902141447

    Please help me with this issue as I am testing it out for a group and need access as soon as possible.  We have a meeting in two days and it will determine if we can use this service in the future.

    Thank you.


  • Profile Image
    AndrewHag
    Answered on April 11, 2019 at 03:39 AM

    I am not able to replicate the issue. I was able to open the form using the Edit Form button without any issue. Could you please try again and see if the issue resolved.

    I also noticed that a change was made to the form (by viewing it with the link below) that was actually made in another form, which I find odd.

    Could you please explain more about this issue? Also, specify the change and the other form link so that we can look into it.