Inbox: The Image Picker Widget content can't be displayed in the new Inbox.

  • Profile Image
    Asked on April 11, 2019 at 03:44 AM

    The user has reported that he/she can't display some of the images in the new Inbox. I have checked the issue and I was able to replicate it. I have also cloned the form tested the issue on my end.

    1554968640Screen Shot 2019-04-11 at 10.4



    1- The user has a form that has the Image Picker Widget and this widget has some images.

    1554968415Screen Shot 2019-04-11 at 10.4


    2-If the submission is opened in the old Inbox, the content of the widget can be displayed.


    1554968501Screen Shot 2019-04-11 at 10.4


    3- However, the content of the widget can't be displayed in the new Inbox.


    1554968538Screen Shot 2019-04-11 at 10.4

  • Profile Image
    Answered on April 12, 2019 at 07:52 AM


    Thanks for the detailed information on the issue. The issue was related to a mistake while settings the widget configurations on JotForm part. It should be resolved now.