My form looks fine and so does the pdf, but when someone fills it out and I download the pdf it is all out of order and missing parts

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    fwoomerphoto
    Asked on April 11, 2019 at 04:00 AM

    My form looks fine and so does the pdf, but when someone fills it out and I download the pdf it is all out of order and missing parts. the screenshot below shows how everything is out of place and not how the form actually looks 

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    jonathan
    Answered on April 11, 2019 at 07:38 AM

    We apologize for the inconvenience caused. There is a glitch in the default PDF document template of the form if you did not use the PDF editor to create it.

    To fix, just reset the PDF template by creating a new PDF Document. Click on the +New PDF button...

    1554982592zzz 2019-04-11 19.34.04.png


    The new PDF document should be formatted properly then. 

    Please try this on your form PDF https://www.jotform.com/pdf-editor/1090124518371048

    Let us know if issue persist.