Images does not appear in new Google Chrome versions 73

  • Profile Image
    ricardo.rodrigues
    Asked on April 11, 2019 at 04:12 AM

    Hello,

    My images doesn't appear in new Google Chrome versions (73.), but it works in oldes versions (72.) and in Mozilla.

    Can you do something about that? This problem it's difficulting my work so much...

    You can test it with this form https://form.jotformeu.com/90873094151357


    Thank you so much for your help.

    Ricardo Rodrigues

  • Profile Image
    jonathan
    Answered on April 11, 2019 at 08:00 AM

    We apologize for the inconvenience caused. I was able to reproduced the issue as well when I test the form using Chrome browser ver73.

    1554983933zzz 2019-04-11 19.57.04.png


    The same issue does not happen when using other browsers.

    1554983965zzz 2019-04-11 19.57.38.png


    I have reported this to the higher team support for further investigation and fixing.

    We will notify you here once fixed.


  • Profile Image
    cemal
    Answered on April 11, 2019 at 09:28 AM

    Hello ricardo.rodrigues,

    We have investigated the problem and found that this is a bug in Chrome version 73. Any other browser works as expected. It is already fixed in canary release of Google Chrome (Version 75.0.3759.4 (Official Build) canary (64-bit)), so it should soon be fixed in normal release, too.

    Meantime, you can use another browsers to download these files.

    Thank you for reporting.

    Regards,

    Cemal

  • Profile Image
    ricardo.rodrigues
    Answered on April 11, 2019 at 09:34 AM

    Hello Cemal,

    I hope you're right and it should be fixed soon.

    Thank you for your help!


    Best regards,

    Ricardo Rodrigues