Square Integration payment not received

  • agentsuccess
    Asked on April 11, 2019 at 7:34 AM

    I did a form and put a Square payment widget.  Attached it to my Square account.  I had someone sign up yesterday, but I don't see the money in my account?

    Help!

    https://form.jotform.com/agentsuccess/rp_spring_intensive
    Page URL: https://form.jotform.com/agentsuccess/rp_spring_intensive
  • Richie JotForm Support
    Replied on April 11, 2019 at 11:00 AM

    I have checked your form submissions and it seems the latest submission was successful as there is a Payer Info and Transaction ID.

    The submission on 4-10-2019 has no products and did not have any transaction ID.

     Square Integration payment not received Image 1 Screenshot 20

    May we know if you're referring to your latest submission?

    Kindly check again in your Square Dashboard for the transaction ID and let us know if the issue still remains.