What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why isn't my form updating the changes I made?

    Asked by Cynthia on February 13, 2013 at 09:45 AM
  • Profile Image

    Answered by webmasterphi on February 13, 2013 at 10:38 AM

    Hi Cynthia,

    What do you mean by form is not updating the changes? Have you saved the updated form or have you cleared your web browser cookies, history and session? And try reloading again the page. Hope you can provide us with screenshots or detailed description of the error you are encountering. So that we can properly address it. 

  • Profile Image

    Answered by jefreylandicho on February 13, 2013 at 11:21 AM

    Thank you for contacting Jotfomr Support. Can you please try clearing your browser cache and cookies. and see if it works.

  • Profile Image

    Answered by Cynthia on February 14, 2013 at 09:24 AM
    I attached a screenshot and this is a link to the formhttps://secure.jotform.us/form/30293926646158. I updated the Business name section of the form because right now it is requiring me to enter an email there. The updates I made to correct this is not updating on the form or in the preview. I created this form for a client. The email I used for his account is caseycaylor@finalphase.co . I have tried logging in and out again and refreshing and nothing is working. Please email me back. Thanks!
  • Profile Image

    Answered by pinoytech on February 14, 2013 at 12:34 PM

    Hi Cynthia,

    Your form is working fine on my end upon checking. With regards to "Business name section" you mention on your response, are you referring on the Logo/header of the form? If not, can you please provide us screenshot?

    Thank you!