Form auto fills fields unwanted way

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    krys10g
    Asked on April 11, 2019 at 09:18 AM

    Hello, I have two items on one of my forms that autofill with the clients phone number. I can not figure out why this is happening or how to fix it. I have deleted the items and re-created them and it still happening. Can someone help me to fix this? It is on my pre-order food form and it is the Dill Pickle Zippers and the IP Honey Dijon dressing. These are the only items that it happens on. If you look at a recent submission for Rick Patterson, you will see what I am talking about. 

    Thank you!

    Kristen

  • Profile Image
    Alan_D
    Answered on April 11, 2019 at 11:57 AM

    Your form does not contain a phone number field. Did you remove that? Or are these fields being filled with the wrong data without phone field? And is it can be a typo?
    I cloned and tested your form. It worked smoothly. I'm also clearing your form cache. It will help. If the problem persists, please contact us.

  • Profile Image
    krys10g
    Answered on April 11, 2019 at 12:43 PM
    I don’t need a phone number field on the form, I have never had one. These fields are being filled in with the wrong data…the customer doesn’t want that item at all but for some reason it is autofilling with a phone number. It doesn’t always happen or every order but when it does happen it is always on those two items. It isn’t a typo because it happens on several orders a week. Thank you, Kristen

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  • Profile Image
    Nik_C
    Answered on April 11, 2019 at 01:57 PM

    Because those fields, that you mentioned, are number fields, Auto-fill from your Browser is filling the fields with a number, but we cannot control that, and that shouldn't happen automatically.

    Either way, it's browser specific setting. And you can disable it by following: https://support.iclasspro.com/hc/en-us/articles/218569268-How-to-Disable-and-Clear-AutoFill-Info-in-your-Browser

    Let us know if you have any further questions.

    Thank you!

  • Profile Image
    krys10g
    Answered on April 11, 2019 at 02:43 PM
    This makes no sense. I don’t fill the form out, so it isn’t my browser. It is happening with my clients so I obviously can’t tell every client to fix this issue. It is only happening with those two fields. There are 90 other number fields on the same form and it never happens with those…only with the Dill Zippers and the IP Honey Dijon Dressing.

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  • Profile Image
    Alan_D
    Answered on April 11, 2019 at 03:40 PM

    Actually, there is no difference between these fields and others. Your all item fields are in the same structure.
    15550100771.png
    The user's browser may have identified these fields as the phone number field or else. For example, in my test, my browser identified the "Dill Pickle Zippers" field as an address field. Because of its name(Contains "Zip"). Please look at these.
    My browser automatically filled the name field.
    15550107672.pngAnd identified the "Dill Pickle Zippers" field as an address field.
    15550109383.pngThen I changed the field name as "Dill Pickle". The browser didn't identify the field as anything. I know this might not work for you. But that's the issue.
    15550115164.png
    If the users are filled name field automatically(using browser cache), the browser may fill other fields with unrelated values.
    Please advise your users to fill out the form without autofill.
    15550112525.png

  • Profile Image
    krys10g
    Answered on April 11, 2019 at 04:43 PM
    Thank you. I can have it say Dill Pickle that is no problem if that fixes the issue. What about the “IP Honey Dijon Dressing”? Can you tell what the issue is there? Thanks so much. I have over 100 people using this form so trying to get all of these people to not have their auto fill on is probably nearly impossible.

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  • Profile Image
    Alan_D
    Answered on April 11, 2019 at 05:09 PM

    Browsers are identifying the “IP Honey Dijon Dressing” field as a phone number field.15550166721.png Because of its name. It is a little weird. But its name contains "phone".
    “IP Honey Dijon Dressing”
    I have changed its name to "IP Dijon Dressing Honey". It worked. 
    15550168362.pngPlease care about this situation when naming fields.

  • Profile Image
    krys10g
    Answered on April 11, 2019 at 06:43 PM
    Oh my goodness…who would have thought that! Thanks so much for your help. I really appreciate it!!!

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