Autosuspended

  • Profile Image
    David Jarrell 
    Asked on April 11, 2019 at 10:49 AM

    My account was auto-suspended.

    djarrell@rapidan.org

    Help?


    Thanks.

  • Profile Image
    BitiaP
    Answered on April 11, 2019 at 11:25 AM

    These forms were found on your account as suspicious of phishing activity because you're collecting social security numbers and sensitive banking information.

    http://www.jotform.us/form/91004045615143

    http://www.jotform.us/form/91004022386143

    15549962222019-04-11_0921.png

    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.


    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:


    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.


    15549962512019-04-11_0923.png

    Gathering these types of data violates our Terms of Use.

    If it's important for you to process payments through bank transactions, consider the following recommendation. JotForm has implemented a way to help you process payments directly from your customers' bank account without infringing any law or putting our company in jeopardy.

    This payment processor is called eCheck.Net and you can learn more about this by following this guide on How to Integrate eCheck Net with your Form.

    Or, if your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.



    We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

     



  • Profile Image
    Rapidan
    Answered on April 11, 2019 at 01:44 PM

    Thank you for clarifying.  My initial understanding of the Terms were that collection of credit card information was prohibited, but I didn't interpret that to include bank account information.  Certainly makes sense though, and I appreciate your company's desire to prevent fraud.

    We only intend to collect this information from current or prospective customers.  I will add those widgets on the form.

    If you need more information about our business or would like to confirm our status as a political subdivision of Virginia state government, please contact me via email.

  • Profile Image
    BitiaP
    Answered on April 11, 2019 at 03:01 PM

    Thank you for clarifying, you may collect identification numbers and banking information by adding the two mandatory widgets previously mentioned.

    If you need further assistance, feel free to contact us.

    Thank you.