I am locked out of my account

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    Nicole Baniak 
    Asked on April 11, 2019 at 10:55 AM

    I am locked out of my account, have filled out the form 2x and sent a message, this is my second and have not heard back at all.   It being able to use my jotforms is really starting to affect my business, please let me know how to get this rectified.

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    BitiaP
    Answered on April 11, 2019 at 11:45 AM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    http://www.jotform.us/form/90216255436151

    http://www.jotform.us/form/90487843265164

    http://www.jotform.us/form/90605668092159

    http://www.jotform.us/form/90216456118151

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    15549974692019-04-11_0943.png

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.



    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

     

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    Nicole Baniak 
    Answered on April 11, 2019 at 12:43 PM
    I will take the cc info off, I was not aware of this was not allowed!
    ...
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    BitiaP
    Answered on April 11, 2019 at 12:47 PM

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

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    Nicole Baniak 
    Answered on April 11, 2019 at 01:43 PM
    I agree
    ...
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    BitiaP
    Answered on April 11, 2019 at 03:00 PM

    The infringing fields have been deleted and your account has been reactivated.

    If you need further assistance, feel free to contact us.

    Thank you.