What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Mailchimp Integration not working & missing submissions

    Asked by stevebargelt on February 13, 2013 at 10:30 AM

    I received an email notification of a form submission but the Mailchimp integration did not happen (the contact in NOT in my Mailchimp Database)

    http://form.jotform.us/form/30206493862151

    I also noticed today (I tested the form myself) that I received an email notification but my submission is not available on the Jotform site (nor Mailchimp).

    What is going on??

    Page URL:
    http://form.jotform.us/form/30206493862151

    mailchimp Submissions JotForm email email notification site zapier mailchimp app
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    Answered by jefreylandicho on February 13, 2013 at 11:26 AM

    We apologize for any inconvenience this may have caused.  Our developers are already looking into the submission update problem.

    Regarding the mailchimp integration, Can you please try to do the following?

    Re integrate the Mail Chimp integration

    Clone the form and use the clone form instead.

    Clear your browser cache and cookies

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    Answered by deluca on March 15, 2013 at 06:44 AM

    Hello,

     

    I am having the same issue, Mailchimp integration is not working at all and I have done everything correcly. Changed the API key twice, mapped all the correctr fields, deleted my cache/cookies. Nothing at all. The jotform submission works fine but Mailchimp does not send optin emails nor receives any data in it's database list. Very strange really.

     

    Thank you,

     

    Ben

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    Answered by jefreylandicho on March 15, 2013 at 12:02 PM

    @Ben

    Can you please tell me which of forms you have created you are currently experiencing the Mailchimp integration issue?

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    Answered by michellefitca on April 25, 2013 at 01:42 PM

    I have a similar problem where the form worked for awhile but then all of a sudden it is no longer updating MailChimp..

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    Answered by ksingh on April 25, 2013 at 01:44 PM

    I am having same issue with my Forms for MailChimp - formID=31065423973151

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    JotForm Support

    Answered by KadeJM on April 25, 2013 at 02:36 PM

    If any of you have not already opened up a new thread involving the MailChimp Issue then I would like to request that you please do so now so that we can Check your Form's MC Integration individually and Forward your information to add to the current Developer List regarding this problem if necessary even if there is a related or non-related similarity.

    As far as I know, the MailChimp Issue is still being investigated to be fixed as soon as possible and we do deeply apologize again for any inconveniences that this may have caused you. But for those of you looking for an Immediate Solution you can try doing it this way via Zapier with a JotForm Submission as your Trigger which will then in turn send a Response to Mailchimp.

    Please Note: This is only a 3rd Party Workaround Solution via the Zapier App until we resolve the MailChimp Issue. The link for more information on this can be found here:

     

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 26, 2013 at 02:55 AM

    Mailchimp integration problem should now be fixed. Thanks for your patience.