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JpmartinAsked on April 11, 2019 at 1:54 PM
Can you please update me on this problem? I first asked this question on Tuesday and have not heard anything back....
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Kevin Support Team LeadReplied on April 11, 2019 at 2:58 PM
I can see you're referring to the following thread: https://www.jotform.com/answers/1787304
Note that a ticket has been opened on our second level for this and our developers are looking into this.
You will be updated on that thread, if you would like updates, please also ask on that thread as well.
I will request updates to our second level too, we will let you know as soon as we receive any.
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Support_Management Jotform SupportReplied on April 16, 2019 at 6:47 PM
Still waiting to get any answer to this problem....
Sorry about that - Your thread here is the ticket that was escalated. Let me leave a comment on that thread on your behalf. Moving forward, if you need to add more information about the problem that could help, or need to follow up, kindly do it in your original thread to avoid confusion. I'll link it again below: