unable to accept payments

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    doctorkre
    Asked on April 11, 2019 at 04:06 PM

    still  unable to pay on my file


    PCI:: security error

    header is not valid


    i have a PayPal pro account

    I've spoken with PayPal and API is set up accurately

  • Profile Image
    denis_calin
    Answered on April 11, 2019 at 04:59 PM

    Hi @doctorkre!

    Can you please test your PayPal Pro integration in Sandbox Mode? You can switch it on if you go to:

    1. Payment Settings (the Wand button), then click on the gray Gear button at the top of the screen:

    1555015823Screen Shot 2019-04-11 at 1.48

    2. Click on the Additional Gateway Settings list, then scroll down and set the Sandbox Mode selector to ON:

    1555016133Screen Shot 2019-04-11 at 1.42

    3. Click the green CONTINUE button at the bottom. 

    Here is a guide on how to test your PayPal integration: https://www.jotform.com/help/390-How-to-Test-your-PayPal-Payment-Form

    Please let me know if you have any other questions. Thank you and have a wonderful day!