How can I view encrypted submissions?

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    Erick  
    Asked on April 11, 2019 at 04:33 PM

    I was recently made the recipient within my company to receive all forms that were submitted from our website. When I get the notification to my email that says a new form is available when I try to open it, it asks to upload my product key and I am not sure what this is. Can you please let me know how to fix this so that I can open these forms. 


    Thanks, 

    Erick 

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    Kevin_G
    Answered on April 11, 2019 at 05:27 PM

    That happens when the encryption feature is enabled on the form, it's not possible to view encrypted submissions without the key and it's not possible to revert back that data. 

    You will need to provide the key in order to view the data. If you have lost it, I would recommend you to turn off the encryption feature, this way you avoid to keep receiving the data encrypted. 

    You can also find more information about how to turn on/off this and more info on the following link: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them