Lost leads

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    gametime
    Asked on April 11, 2019 at 04:58 PM

    I just noticed submissions with incomplete payments get deleted. How can iget these back?? I mised so many leads.


    Can i at least get the recently deleted?

  • Profile Image
    denis_calin
    Answered on April 11, 2019 at 06:33 PM

    Hi @gametime!

    I apologize, but there is no way to recover Incomplete Payments that are over 30 days old. Here is a guide on how PayPal Incomplete Payments work: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    You can view the Incomplete Payments in the View Submissions page:

    1555021955Screen Shot 2019-04-11 at 3.30

    Please let me know if you have any other questions! Thank you and have a wonderful day!