Lost leads

  • gametime
    Asked on April 11, 2019 at 4:58 PM

    I just noticed submissions with incomplete payments get deleted. How can iget these back?? I mised so many leads.


    Can i at least get the recently deleted?

  • denis_calin Jotform Support
    Replied on April 11, 2019 at 6:33 PM

    Hi @gametime!

    I apologize, but there is no way to recover Incomplete Payments that are over 30 days old. Here is a guide on how PayPal Incomplete Payments work: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    You can view the Incomplete Payments in the View Submissions page:

    1555021955Screen Shot 2019 04 11 at 3 Screenshot 10

    Please let me know if you have any other questions! Thank you and have a wonderful day!