Account Suspended

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    Krystyl W 
    Asked on April 11, 2019 at 06:35 PM

    A client tried to fill out forms on my website, but the 4 forms I created aren't showing up. I tried logging into my Jotform account and can't because it says it's suspended. What can I do to get the forms to appear and properly work again? This is affecting my business and these forms are extremely important.

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    Answered on April 11, 2019 at 06:59 PM

    This form was found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

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    Krystyl W
    Answered on April 11, 2019 at 10:59 PM

    I agree with your terms and will use the payment authorization feature. Thank you for answering my question.