Form changes not displaying; cloned form says it is not found

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    Asked on February 13, 2013 at 11:12 AM

    I have a form which I made modifications to this morning. When I sent the changed version back out for approval, the changes did not display in three different browsers or with the cache cleared. I finally tried cloning the form and sending the clone, and now the clone says:

    Form not found
    This form has been deleted by the owner.
    Try contacting the owner of this form.

    I'm very frustrated and I need this form to work correctly. Please help.


    Julia Allen

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    Answered on February 13, 2013 at 11:20 AM

    hi juliaeallen,

    This error or bug is probably because of the server synchronization that jotform servers are currently experience. This issue is already brought to the attention of JotForm Development/Technical Team for further fixing. We are very sorry for the inconvenience.

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    Answered on February 13, 2013 at 11:32 AM

    We apologize for any inconvenience this may have caused. I have process a manual clear form caches. Can you please try again and see if it works.