PDF Editor freezed and has stopped working

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    uemedhr
    Asked on April 12, 2019 at 02:57 AM

    Hi,

    We have created a new form for Room Reservation however the pdf editor has stopped working since 2 days ago. Every time we tried to edit, the page freeze during loading (as per screenshot). Kindly assist as we need to finalise the PDF as soon as possible 

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    jonathan
    Answered on April 12, 2019 at 09:19 AM

    We apologize for the inconvenience caused. I was able to reproduced the issue with the PDF Editor hanging up and unresponsive on your form https://www.jotform.com/pdf-editor/90797684463474

    1555075183zzz 2019-04-12 21.13.43.png


    I have now submitted a bug ticker report attaching this thread.

    We will notify you here for any updates on the status.


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    uemedhr
    Answered on April 14, 2019 at 09:08 PM

    Hi, any updates? since you guys launch the "new pdf editor" we keep having the same issues of crashing/freeze/not saving the latest changes with other forms and it's been 3 days since we post our issue. If this keeps going on, we have no doubt of canceling the next renewal. :(

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    roneet
    Answered on April 15, 2019 at 04:47 AM

    We are really sorry for the trouble this is causing.

    I have conveyed your message to our development team. We will keep you informed about this.

    Thanks.

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    uemedhr
    Answered on April 16, 2019 at 09:43 PM

    Since I can't even go to pdf-editor without crashing, can you just delete both our pdf editor's files? So, I can just re-create a new one! apparently, you guys are not helping us much this has been dragging way too long and we need to use this platform ASAP!

     

    1555465551Capture-JOTFORM PDF EDITOR ERR

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    jonathan
    Answered on April 16, 2019 at 11:10 PM

    I checked this again on your form PDF editor https://www.jotform.com/pdf-editor/90797684463474 and it shows that the PDF form was deleted already and the PDF editor now loads properly.

    1555470636zzz 2019-04-17 11.10.14.png


    Please let us know if issue still persist.