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Csaba MichaelsAsked on April 12, 2019 at 6:05 AM
Hi there,
I'm trying to create a selfhelpdesk-like form. I have everything created, but my problem is that there are a lot of categories, and if a customer goes back to the first category, the rest does not collapse.
Here is the form in question: https://www.jotform.com/form/90703380592457
If for example I select the tree - Yes, How can we help? - I have a shipping problem, When did you place - 7-20 business days ago, Have you already got - Yes, and after that I decide that under the how can we help you part I change the problem to Other problem, how can I make everything else collapse?
Sorry for the bad screenshot, I don't know how to explain it better, please, if it's not understandable ask me.
Thank you,
Csaba
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bilge Jotform SupportReplied on April 12, 2019 at 9:17 AM
Hello,
Imagine we have such condition structure in our form.
Firstly, we should set all fields as hidden except Question 1.
An example condition chain leading to Question 3-1 would be like this:
Question 2-1 should only be shown if Question 1 equals Option 1
and Question 3-1 should only be shown if Question 1 equals Option 1 AND Question 2-1 equals option 1.
And Question 4-1, 4-2 and 4,3 will depend to Q-3s, Q-2s AND Q1 at the same time and so on.
I have prepared an example form for you to express this better. Feel free to clone and inspect the condition structure:
https://form.jotform.com/91012759146961
Hope this helps.
Regards,
Bilge