How can I hide previous already selected lines

  • Csaba Michaels
    Asked on April 12, 2019 at 6:05 AM

    Hi there,


    I'm trying to create a selfhelpdesk-like form. I have everything created, but my problem is that there are a lot of categories, and if a customer goes back to the first category, the rest does not collapse. 


    Here is the form in question: https://www.jotform.com/form/90703380592457


    If for example I select the tree - Yes, How can we help? - I have a shipping problem, When did you place - 7-20 business days ago, Have you already got - Yes, and after that I decide that under the how can we help you part I change the problem to Other problem, how can I make everything else collapse? 


    Sorry for the bad screenshot, I don't know how to explain it better, please, if it's not understandable ask me.


    Thank you,

    Csaba

    Jotform Thread 1791094 Screenshot
  • bilge Jotform Support
    Replied on April 12, 2019 at 9:17 AM

    Hello,

    Imagine we have such condition structure in our form.

    1555073655Contidition Example3 Screenshot 10

    Firstly, we should set all fields as hidden except Question 1.

    An example condition chain leading to Question 3-1 would be like this:

    Question 2-1 should only be shown if Question 1 equals Option 1

    How can I hide previous already selected lines Image 21

    and Question 3-1 should only be shown if Question 1 equals Option 1 AND Question 2-1 equals option 1.

    How can I hide previous already selected lines Image 32


    And Question 4-1, 4-2 and 4,3 will depend to Q-3s, Q-2s AND Q1 at the same time and so on.

    I have prepared an example form for you to express this better. Feel free to clone and inspect the condition structure:

    https://form.jotform.com/91012759146961

    Hope this helps.

    Regards,

    Bilge