How can I hide previous already selected lines

  • Profile Image
    Csaba Michaels 
    Asked on April 12, 2019 at 06:05 AM

    Hi there,

    I'm trying to create a selfhelpdesk-like form. I have everything created, but my problem is that there are a lot of categories, and if a customer goes back to the first category, the rest does not collapse. 

    Here is the form in question:

    If for example I select the tree - Yes, How can we help? - I have a shipping problem, When did you place - 7-20 business days ago, Have you already got - Yes, and after that I decide that under the how can we help you part I change the problem to Other problem, how can I make everything else collapse? 

    Sorry for the bad screenshot, I don't know how to explain it better, please, if it's not understandable ask me.

    Thank you,


  • Profile Image
    Answered on April 12, 2019 at 09:17 AM


    Imagine we have such condition structure in our form.

    1555073655Contidition Example3.png

    Firstly, we should set all fields as hidden except Question 1.

    An example condition chain leading to Question 3-1 would be like this:

    Question 2-1 should only be shown if Question 1 equals Option 1


    and Question 3-1 should only be shown if Question 1 equals Option 1 AND Question 2-1 equals option 1.


    And Question 4-1, 4-2 and 4,3 will depend to Q-3s, Q-2s AND Q1 at the same time and so on.

    I have prepared an example form for you to express this better. Feel free to clone and inspect the condition structure:

    Hope this helps.