Accessibility Enhancer Widget: Submit button not being displayed

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    COBCCA
    Asked on April 12, 2019 at 09:11 AM

    Issues for people who are blind

    Hi. I've got a person who is blind that is testing my form since it will go to a couple other folks who are blind, too. She says that the big issue is the radio button. It is read as Checked. When she actually checks it, it says Unchecked. And then it won't allow her to submit. Any suggestions on how to make this appear differently and allow her to submit the form? Thanks.

    Also, I added the Accessibility Enhancer Widget, but don't see how it works. Michael

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    gerardw
    Answered on April 12, 2019 at 12:13 PM

    Could you let us know in which form you are facing this issue so that we could investigate from our end?

    I don't think that the Accessibility Enhancer Widget will be useful for blind people who are filling the form.

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    COBCCA
    Answered on April 12, 2019 at 01:13 PM

    Yes, here is one: https://www.jotform.com/build/90766714678169. I was going to send this out to my group now. But if there is something to be changed so that it would be usable by people who are blind, then I want to do that asap. Thanks.


    And I guess I was hoping that if I used the Accessibility Enhancer Widget that there would be better error messages for people that were having the problem. But guess that's not what it's for?   

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    Mike
    Answered on April 12, 2019 at 03:00 PM

    It looks like the Accessibility Enhancer widget is creating a conflict which is hiding the form Submit button. A bug report ticket has been escalated to our developers.

    Please remove the widget from your form. It should make the Submit button visible and allow the form submission.

    If you receive any more reports about the submission issue, please let us know.

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    COBCCA
    Answered on April 12, 2019 at 03:07 PM

    I put the Accessibility Enhancer on AFTER the problem occurred. The problem is that the checked versus unchecked when you click on the radio button doesn't seem to work. Then when you do click on Submit, and that is available in the screenreader, it doesn't submit it. So I think you have misinterpreted what the problem is. But I have removed the Accessibility widget. Can you still look into the issue? Thanks. 

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    Mike
    Answered on April 12, 2019 at 05:57 PM

    We use a standard HTML input type=radio element for the Single Choice fields. When the answer is selected, it is supposed to be reflected in the form.

    Example:

    When one of the radio group items is selected, the other elements in that group are being unchecked.

    As far as I understand, most of the screen readers should work properly with such fields. If possible, please ask the user to try again.

    Alternatively, you may also consider using Dropdown elements. The Dropdowns should work for a single selection too.

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    hayk
    Answered on April 15, 2019 at 06:49 AM

    Hi @COBCCA. I have added Accessibility Enhancer widget into your form after the "Submit" button and it doesn't hide the button anymore. I checked your form and it works as should. Please test the form and let us know if you need any further assistance. If you are going to use Accessibility Enhancer widget in other forms too please just make sure to put the widget after the "Submit" button and everything will be fine with your form.

    1555325301screencapture-form-jotform-907


    Regards,
    Widget Team

  • Profile Image
    COBCCA
    Answered on April 16, 2019 at 01:43 PM
    My person who is blind tested the form again. It worked. BUT, here's her
    comment: I just responded in filling out the form. Again, the radio
    buttons read as checked, not, not checked. So I just clicked on the radio
    button that corresponded to my selection. See if it came in correctly, I
    chose, I have my own transportation. Again, there’s no way for me to know
    if my choice was recorded correctly, because it reads as checked, even
    before I check it…
    ...
  • Profile Image
    COBCCA
    Answered on April 16, 2019 at 01:43 PM
    My person who is blind tested the form again. It worked. BUT, here's her
    comment: I just responded in filling out the form. Again, the radio
    buttons read as checked, not, not checked. So I just clicked on the radio
    button that corresponded to my selection. See if it came in correctly, I
    chose, I have my own transportation. Again, there’s no way for me to know
    if my choice was recorded correctly, because it reads as checked, even
    before I check it…
    ...
  • Profile Image
    Nik_C
    Answered on April 16, 2019 at 03:12 PM

    I tested this issue on iPhone, but I wasn't able to replicate. 

    When you tap any field in the form, it is read out loud as it should. But to actually check, you have to double tap, when it says it's checked. And I believe that is how it works with any radio button.

    Please check on any device with accessibility turned on and let us know how it worked.

    Thank you!