How to Change my Payment Method

  • Profile Image
    Asked on April 12, 2019 at 10:37 AM
    Hi Support;
    Currently in Bronze plan with Paypal as payment method until today, since I changed it (today /I canceled)  since I want to register a credit card BUT I can´t do it with the options that the dashboard offers to me.
    I do not want to downgrade on April 27 from my current plan (BRONZE) but  I do not know how to update to a new payment method (credit card) and that the BRONZE plan continues in force.
    I appreciate your guidance and help with this issue.
  • Profile Image
    Answered on April 12, 2019 at 12:36 PM

    I'm afraid the only option to change your payment method while a plan is ongoing will be as follows:

    1. Cancel subscription and downgrade to Free - 



    Please note that you will need to cancel your PayPal subscription (subscription ID: I-WFKAKEU6X92E) and intimate us when you have cancelled so that we can process your refund. 

    2. Update Payment method - How-to-change-my-Payment-Method 

    3. Upgrade account - How-to-Upgrade-My-Account 

    Do let me know if you have any other queries.