How to Change my Payment Method

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    videopost
    Asked on April 12, 2019 at 10:37 AM
    Hi Support;
     
    Currently in Bronze plan with Paypal as payment method until today, since I changed it (today /I canceled)  since I want to register a credit card BUT I can´t do it with the options that the dashboard offers to me.
     
    I do not want to downgrade on April 27 from my current plan (BRONZE) but  I do not know how to update to a new payment method (credit card) and that the BRONZE plan continues in force.
     
    I appreciate your guidance and help with this issue.
     
    Regards,​
     
     
    Alvaro
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  • Profile Image
    gerardw
    Answered on April 12, 2019 at 12:36 PM

    I'm afraid the only option to change your payment method while a plan is ongoing will be as follows:

    1. Cancel subscription and downgrade to Free - 

    How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free 

    How-Can-I-Cancel-My-PayPal-Subscription

    Please note that you will need to cancel your PayPal subscription (subscription ID: I-WFKAKEU6X92E) and intimate us when you have cancelled so that we can process your refund. 

    2. Update Payment method - How-to-change-my-Payment-Method 

    3. Upgrade account - How-to-Upgrade-My-Account 

    Do let me know if you have any other queries.