not receiving PayPal payment

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    jeterrell
    Asked on April 12, 2019 at 11:11 AM

    I have my forum set up for a PayPal payment, but the payments people have made are not showing up on my PayPal account.

    Several of the submissions sat on the incomplete payment list for days and I clicked the Complete Payment button several days ago.

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    Richie_P
    Answered on April 12, 2019 at 12:47 PM

    Do note that completing the incomplete payments will not process payments.

    Submissions that are found in the incomplete payments are submissions that was not completed in the Payment Gateway. If the payment was not successful, the submissions are sent to the incomplete payments.

    For more information, you may check this guide:https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Related Thread:https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope this information helps.

    If you have further questions, let us know.