What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions page: form submissions will not show new ones

    Asked by xtasy171 on February 13, 2013 at 12:09 PM

    My form has received a couple test submissions but these are not showing up in my SUBMISSIONS jotform screen for the form. Is anyone else experiencing this problem?

    Page URL:
    http://jotform.us/form/30307605894153

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    Answered by xtasy171 on February 13, 2013 at 12:22 PM

    Hi, JotForm. It appears there is a significant lag from submission to appearance in the Submissions screen. I'll just be patient. I get the notification emails immediately anyway. Thanks! I'll let you know if I don't need help, once I watch for all of the submissions to clear.

    Slow server day? 

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    Answered by ynyc on February 13, 2013 at 12:28 PM

    I'm a new user and I'm seeing this problem also. I've submitted my first form 3 times in the past 25 minutes. I get the email notifcation that there's a new submission, but when I log into my account, it says there are zero submissions. Any ideas?

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    Answered by chabad on February 13, 2013 at 12:36 PM

    I am having the same issue.????

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    Answered by chabad on February 13, 2013 at 12:38 PM

    The funny thing is: some of them are not showing up in the aacount but are showing up in the google doc that is integrated to the sheet. But not all.

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    JotForm Support

    Answered by paoloumalidev on February 13, 2013 at 01:00 PM

    Apologies for the inconvenience. The replication delay issue earlier has been fixed. Are you still not showing the updated information?

    Please make sure your browser is not giving the cached version.

    @chabad and ynyc,

    If still not showing right, please open up a thread so that we can troubleshoot if it's an isolated case.

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    Answered by xtasy171 on February 13, 2013 at 01:10 PM

    Thank you for your timely reply and changing the title of this question so it's more clear. Submissions are still very delayed. Not a cache issue. Let me know when/if this can be fixed. It'd be nice to have submissions in the database as well as my email. I use the submissions screen to edit existing form submissions. I need that screen to work so I don't have to wait forever to edit form submissions each time I make an edit.

    Please let me know if the lag will be fixed. Thanks so much. I notice a lot of people have been impatient with your support team. I really have no idea what they're talking about. You guys are great :) 

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    Answered by tamcox13 on February 13, 2013 at 01:23 PM

    I am experiencing this also.  I am receiving the emails, but nothing in the submissions section... ETA on Fix?

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    JotForm Support

    Answered by Welvin on February 13, 2013 at 03:14 PM

    Hi,

    We are truly sorry for the issue and for the inconvenience this may have caused. I have now forwarded this to our developers for further investigations.

    If we come up with any updates, we'll let you know on this thread. But since this will undergo thorough checking, your patience and understanding is greatly appreciated.

    Furthermore, please share with us the forms that are severely affected for reference.

    Thanks

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    Chief Technology Officer

    Answered by eee on February 13, 2013 at 03:27 PM

    Hi,

    Delay between our datacenters are solved now,

    Kindest Regards,

    Ertugrul.