Conditional Logic: conditions related to sending an email are deleted from the form

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    Asked on April 12, 2019 at 01:30 PM

    Support, good afternoon.

    I currently have a free account. I created a form with several conditions, in all there were 36, all of a sudden the email conditions stopped working and now all conditions are gone. Is there a problem with the system or is it on my account free?

    I'm waiting.

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    Answered on April 12, 2019 at 02:55 PM

    We have this problem two days ago, but our backend team has fixed it already.

    I checked your last form ID ( and there are indeed no email conditions saved. I checked the revision and seems like they're removed at once.


    I have now raised this thread to our backend team for further investigation. As soon as we have an update, we will inform you here. 

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    Answered on April 12, 2019 at 03:17 PM

    Expensive, Welvin.

    I researched the history and really could not recover the conditions created for the email. I researched and they disappeared again.

    I was able to recover through the historical other conditions, but not those of the email.

    The system is really having problems.

    Thank you for your attention and I'm waiting for you.

    Deyvid Aciprest

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    Answered on April 12, 2019 at 05:19 PM

    We're sorry to hear that.

    I checked your form again and I can see email conditions in it. Can you please review if these were the conditions that were removed?