Conditions are disappearing

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    Asked on April 12, 2019 at 02:13 PM

    All the conditions that I create, are erased by the system, simply disappear.

    Is there a problem with the system?

    Is my account free, in which case does it need to be paid to use the conditions?


    Deyvid Aciprest

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    Answered on April 12, 2019 at 03:19 PM

    We apologize for the inconvenience caused. I reviewed the last form used on your account and it shows the Conditions were available and active in the form

    Can you please tell us which of your form have this issue.

    We will investigate further after we identified the form with issue.

  • Profile Image
    Answered on April 12, 2019 at 03:30 PM

    Thanks for the feedback.

    So, just my email conditions disappeared without being erased.

    I will recreate again, but they are giving problem, the system is not working properly.

  • Profile Image
    Answered on April 12, 2019 at 04:56 PM

    I see you already have a separate thread about the Conditions email issue here

    You can update us using the thread instead to stay on the appropriate thread topic.

    Thank you.