Conditions are disappearing

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    deyvidaciprest
    Asked on April 12, 2019 at 02:13 PM

    All the conditions that I create, are erased by the system, simply disappear.

    Is there a problem with the system?

    Is my account free, in which case does it need to be paid to use the conditions?


    Regards,

    Deyvid Aciprest

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    jonathan
    Answered on April 12, 2019 at 03:19 PM

    We apologize for the inconvenience caused. I reviewed the last form used on your account and it shows the Conditions were available and active in the form https://www.jotform.com/build/61104163020637/settings/conditions

    Can you please tell us which of your form have this issue.

    We will investigate further after we identified the form with issue.


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    deyvidaciprest
    Answered on April 12, 2019 at 03:30 PM

    Thanks for the feedback.


    So, just my email conditions disappeared without being erased.


    I will recreate again, but they are giving problem, the system is not working properly.

  • Profile Image
    jonathan
    Answered on April 12, 2019 at 04:56 PM

    I see you already have a separate thread about the Conditions email issue here 

    https://www.jotform.com/answers/1791649-Email-conditions-does-not-work#1

    You can update us using the thread instead to stay on the appropriate thread topic.

    Thank you.