Why is my jotform page in German?

  • Carolinejos
    Asked on April 12, 2019 at 2:44 PM

    I cant read anything until I right click and ask to translate. Please help me put it back to English/American

  • Girish JotForm Support
    Replied on April 12, 2019 at 4:20 PM

    I just checked your account and could not find any German language. Your form and the My form page in your account is in English.

    Please confirm if you are still facing this issue. If yes, I would recommend that you post a screenshot of the issue so that we could identify where exactly this issue is. The guide below explains the steps to post screenshots on this support thread.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

  • chriscate
    Replied on April 12, 2019 at 4:22 PM

    I have the same problems too.  It also keeps asking me if I want to translate the page.  Never have had this problem in the past?  What is going on Jotform?1555100500Jot form Screenshot 10

  • Mike
    Replied on April 12, 2019 at 5:25 PM

    We would like to apologize for the inconveniences you are facing.

    The issue has been escalated to our developers.

    In the meantime, please try the following:

    - Change the Language via Account Settings to some other language (e.g. Español) and then back to English.

    Why is my jotform page in German? Image 1 Screenshot 30

    - Then click on the MEINE FORMULARE (MY FORMS) to see if that helps in fixing the website language.

    Why is my jotform page in German? Image 2 Screenshot 41

    Please let us know if it helps or not.

  • Mike
    Replied on April 12, 2019 at 5:33 PM

    The issue is supposed to be fixed. However, you may need to clear JotForm website cookies in your browser, and then log in again.

    For example, see:

    Google Chrome - Delete cookies from a site

    Clear your web browser's cache, cookies, and history