"My Questions" not showing

  • Josh
    Asked on April 12, 2019 at 3:31 PM

    Hello, 


    It seems like the link to "My Questions" that I've asked are gone - don't see a link on the Forum page. Please advise. 



    Thank you,

  • zuritapia
    Replied on April 12, 2019 at 6:11 PM

    Hi Josh!

    Currently, I am not able to find your account under the email you provided Joshua.a.rahbar@kp.org. However, I was able to check our system and the account the email address was previously associated with has been changed to Elk-Grove-MWM@kp.org. Currently, on that account, there are no previous questions asked.

    Can you please upload a screenshot of the issue to our forum to further assist you?

    Here is a guide on how to do so: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Looking forward to your response. Have a great day!

  • SSCLSM
    Replied on April 12, 2019 at 6:29 PM

    When I sent the question in, My Questions tab was missing. I see it is back now (circled screenshot in red).

    Now, I don't see any of the questions I've asked in private after clicking on the My Questions tab (circled screenshot in blue). I did change our username from KPWM to SSCLSM today. I also changed the email as you noted to my email Joshua.a.rahbar@kp.org but have changed it back to Elk-Grove-MWM@kp.org. Would those questions that were asked under the old username (KPWM) be tied to it? 1555108110Capture3 Screenshot 10

  • zuritapia
    Replied on April 12, 2019 at 8:09 PM

     Unfortunately, changing the username from KPWM to SSCLSM caused for the thread to no longer show under the new username.

    However, I was able to check that you were having issues with appointment time widget not letting you exceed 4 entries. Are you still experiencing the same issue? 

    If so please include and let us know and we can assist you on this new thread.