Appointment Slots Widget causing the form not to submit.

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    aharveyrivers
    Asked on April 12, 2019 at 04:01 PM

    All forms that have the "appointment slots" function that we use are currently not working. When users go to submit the get the "please wait" notice but no confirmation goes through. When we clone the form but remove the appointment scheduling it works fine. This is happening on multiple forms.

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    BDAVID
    Answered on April 12, 2019 at 06:51 PM

    It seems like you have disabled the form. Can you enable it so we can test it?

    I have cloned your form, and did a submission with the Appointment Slots widget, and it worked fine:

    1555109394worked.png

    Also, if the form is embedded in a web page, please share the URL of the web page.

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    aharveyrivers
    Answered on April 16, 2019 at 09:50 AM

    I have enabled the form. I just tried to do a test and it's still not working. 

    We don't have the form embedded, but the link from our website is here. 

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    BDAVID
    Answered on April 16, 2019 at 11:02 AM

    Please open the browser console report when you attempt to submit the form, and take a screenshot to share it on this thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    So, we can forward this to our back-end team to check further.