Signup for annual payment

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    Asked on April 12, 2019 at 04:54 PM

    We have been accepted fro 50% non profit discount and therefore I am trying to sign up for an annual payment.

    However I don;t seem to be able to do that, please can you advise?


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    Answered on April 12, 2019 at 08:39 PM

    If you want to upgrade to the bronze yearly plan you need to cancel your plan first, or you can cancel the subscription/recurring payments so that it will not renew next month. Then you can upgrade to bronze yearly once your account is in a FREE plan.

    Guide: How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

    However, if you want to upgrade the account to a higher tier, please check my screencast below for reference and guidance:
    Guide: How-to-Upgrade-My-Account