The Signature field is not appearing in the email

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    Asked on April 12, 2019 at 06:48 PM


    I have completed my first form and linked it to my Square account successfully.

    However, I have a signed waiver as part of my document and need to know how I can get copies of those waivers.  I added the E Signature widget to my form.  But that part does not print out in the email message I receive when someone signs up.

    What good is a signature if I don't get a copy of it.

    I know there is an option to create a PDF document.  Should I remove the waiver from my form and include it as a separate form on my website?  Again, I don't know how would get an actual copy of the e-signature.  Please help!

  • Profile Image
    Answered on April 13, 2019 at 07:38 AM

     From the email logs, it is seen that the Signature field is visible in the emails:


    Are you not able to see the signature image in the email?

    Looking forward to your response.


  • Profile Image
    Answered on April 13, 2019 at 07:43 PM
    I spent some time on it after sending you a message. I think the reason it
    wasn't showing up was because I had the signature line AFTER the submit
    button. I moved the signature line up and then it printed as you see above.
    Thank you for the response!
  • Profile Image
    Answered on April 14, 2019 at 12:53 AM

    Glad to see that the issue with the Signature field is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!