What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Browser compatibility with progress bar on Internet Explorer

    Asked by Jeffrey on March 18, 2011 at 01:33 PM

    Does anyone know what browsers are compatable with the progress bar on the file uploads. It looks great on Chrome on my Mac, but we don't see anything on Internet Explorer. This is kind of a big issue for us. What are the browser compatabilies/Requirments and will they be expanded?

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    JotForm Support

    Answered by NeilVicente on March 18, 2011 at 02:56 PM

    Thank you for notifying us of this bug. I will forward this issue to our developers so we can have this fixed in the soonest time possible.

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    JotForm Founder

    Answered by aytekin on March 18, 2011 at 03:23 PM

    It has been tested on all browsers. Can you let us know these:

    1. Which version of Internet Explorer were you using?

    2. Exactly what is the URL of the page that has this problem?

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    Answered by allegra on March 18, 2011 at 05:19 PM

    Internet Explorer 8

    http://www.allegra.net/WhatWeDo/HighSpeedCopying/tabid/13698/Default.aspx

     

    Please note that this form is termporarly "burried" in another page of our site for testing purposes. 

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    Answered by allegra on March 18, 2011 at 05:20 PM

    The file uploads do work, it's just that you don't get the progress status. I do see a blue cancel button until the upload is complete, but we're not sure all customers would understand the files are being uploaded in the background.

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    JotForm Support

    Answered by NeilVicente on March 20, 2011 at 05:14 AM

    Hi,

    I understand your concern about customers not being able to tell if the files are being uploaded or not. However, you do not need to worry about getting submissions without uploaded files, as the user will get a warning that a file is still being uploaded whenever he attempts to submit the form, navigate to another page, or close the browser window.

     

    As you can see from this screenshot, a "loading" image appears right after the filename. I am using IE8 so this problem is already fixed.